FAQs

CONTACTING US

How do I email you?

General Enquiries/Customer support info@jewelleryworld.com

For return authorisation ID returns@jewelleryworld.com with your order number

For ring resize resize@jewelleryworld.com with your order number and the new required size.

What is the best telephone number to use?

General Enquiries and customer support: 0845 1700 120

Or if calling from outside the United Kingdom on +44 207 609 9663, from Monday to Thursday, 10am – 4pm (GMT)

What is your working hours?

Our office will take calls, Monday to Thursday 10 am – 4 pm (GMT)

About us?

At Jewellery World, we believe that jewellery should be affordable to everyone and still be top quietly.

We work with the best precious metals, high quietly diamonds and gemstones, to make sure our jewellery will bring you and your love one a lifetime of joy and memories.

We design and create hundreds of jewellery styles at our own workshop, (~links with some workshop phots) this freedom give us the ability to be affordable and yet offer you a brilliant price!

Welcome to our exciting and inspiring world.

RETURNS, REFUNDS AND EXCHANGE

General returns and refunds information

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.

We aim to keep the process as simple as possible.

Our policy is to ensure that you are satisfied every time you place an order with www.jewelleryworld.com if you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, in its original unused condition, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 days.

For hygiene reasons we are unable to accept returns of any earrings or items, which have been used or worn, unless faulty.

How do I return an item?

Before you can return an item we need to give you a RETURNS AUTORISATION ID. To get this ID, please email:

returns@jewelleryworld.com with your order number.

In the same email we will explain how to return the items to us, please note that we do not cover the cost of the return postage.

Please ensure no damage is caused to the jewellery whilst in your care or in transit.

What if I order the wrong ring size?

If you order the wrong ring size, we are happy to resize the ring for you to the required size for a small fee starting from as little as  £14.99 This is to cover admin and return postage etc.

Before you send an item to resize please email us: resize@jewelleryworld.com with your order number and the new require size and we will advise.

Please note that rings outside of our standard sizes are especially made for you and are therefore not refundable or exchangeable, nor can they be cancelled once confirmed. (our standard sizes are clearly marked with each ring on our website).

How long do refunds take?

Once we have received the item, we will issue you with an immediate refund. We will email you as soon as the refund has been made.

We will always issue a refund to the same card or payment method used when buying your jewellery from us.

Please note that refunds can take 3 -5 working days to show up on your card balance. This is down to your card company.

Can I exchange an item?

If you wish to exchange your order or gift we would be happy to exchange it for you.

If the exchange item is more expensive than the one you currently have, we will need to charge you the difference.

If the exchange item costs less than we would refund the difference to the cardholder who paid for the initial item.

 

How do I cancel an order before dispatch?

Yes, you can cancel an order before it has been dispatched.

In that case please call us on 0845 1700 120, or if calling from outside the United Kingdom on +44 207 609 9663, from Monday to Thursday, 10am – 4pm

Delivery and DISPATCH

How long does it take you to dispatch?

We aim to dispatch all jewellery within 24 hours of receiving your order. Where possible, orders leave in the next available mail-out between Monday and Thursday.

However, while we do keep a stock of the most popular items we sell, our rings come in lots of different sizes. As you can imagine it is impossible to stock every ring in every size. This means that we may need to handcraft a ring just for you or adjust the size of an item before we send it out.

If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date. Typically our alternative dispatch times (depending on the jewellery item you ordered) are either 3 days, 5 days or 7-10 days.

Can I collect my order?

You are welcome to collect from our premises, please let us know when you are planning to come and what time.

Our address is:
Unit 7, Nags Head Centre
404 Holloway Road
London N7 6PZ

For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you have ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 7 days

How do I track my order?

As soon as we dispatch your jewellery to you, we’ll also send you an email with a delivery tracking code for your order. You can simply click on this tracking code within the email, and the link will take you directly to your order details on the Royal Mail website. You can track your parcel from 8pm. There you’ll be able to see up to date information about your order’s whereabouts and the estimated delivery date and time.

Is the jewellery insured whilst begin delivery?

We insure your jewellery from the time it is dispatched, until the moment somebody signs for it at the delivery address you have given us.

Once you or somebody else at your address has signed for the parcel, it then becomes your responsibility. From this point onwards it will no longer be covered by insurance

What happens if I am not in when the jewellery arrives?

If you are not at home when the Royal Mail postman arrives to deliver your jewellery parcel, you have 3 options:

1. If you want your item quickly, the best way to get it is by going to the Delivery Office. You’ll find the Delivery Office address on the card which the Royal Mail postman left you. Make sure you take the card and personal identification (such as a driving license) with you.

2. You can arrange a re-delivery via the Royal Mail website. The easiest way to access the website is by clicking on the tracking number in the delivery confirmation email we sent you. Royal Mail will re-deliver free of charge to your home or to an alternative local address, but bear in mind that a re-delivery takes up to 48 hours from the time you request it.

3. You can call the telephone number on the back of the Royal Mail “missed delivery” card to arrange a free re-delivery to your home or an alternative local address. Note that a re-delivery will take up to 48 hours from the time you request it.

How do I check my order?

There are 3 ways to check the status of your order:

Log in with the email address and password you created when you made your first purchase. Then select the order you wish to check, to view its status. Login here.

Email us at: info@jewelleryworld.com

Call us on 0845 1700 120, or if calling from outside the United Kingdom on +44 207 609 9663, from Monday to Thursday, 10am – 4pm

Can you delivery to alternative address?

We are happy to deliver to an alternative home address.

Please email us on info@jewelleryworld.com or call us on

0845 1700 120, or if calling from outside the United Kingdom on +44 207 609 9663, from Monday to Thursday, 10am – 4pm.

What are your delivery charges?

For all our deliveries we use Royal Mail Special Delivery.

We do not charge for our UK delivery service, (unless your order is under £50) – it is FREE.

PRODUCT INFORMATION AND PACKING

How can you offer such a big saving?

We have been in business since 1974 and have developed many contacts that can supply us with great quality stock. This is coupled with the fact that we buy all of our stock in large quantities so that we can offer our customers a fantastic range and superb, affordable prices. We also have our own workshop with indoor designers, setters, and polishers.

What diamond qualities do you use?

All of our diamond are Conflict FREE.

We sell 4 different grades of diamonds, we have chosen not to sell diamonds that have obvious flaws.

The 4 different grades of diamonds are:

G-H/SI Quality

G-H/SI2 Quality

J-K/SI Quality

J-K/SI2 Quality

Colour G: A bright white diamond. Expert knowledge is needed to identify any colour tint. In other words, these diamonds can essentially be considered near colourless

Colour H: A white diamond with no colour tint easily noticeable to the naked eye. Only when compared side by side with a better quality diamond are the differences noticeable.

Colour J –K:

A white diamond with some colour tint that are not easily noticeable to the naked eye.

Clarity I1-2: The “I” is short for “inclusions”. Any imperfections in the diamond can only be noticed if you look very closely at the stone (within 6 inches). With smaller diamonds these imperfections become even harder to notice. I1 is slightly cleaner than I2.

Clarity Si: An abbreviation for “small inclusions”. On this quality diamond, and certainly at under 0.50 carat, imperfections are not noticeable to the unaided eye. Only once under a jeweller’s high-powered magnifying glass can these inclusions be detected. You may see this category expressed as SI1 or SI2, with SI1 being slightly cleaner than S2.

For more information please click here (JewelleryWorld The Diamond Guide)

Is your jewellery Nickel free?

Yes, our jewellery are nickel free.

Do you do Insurance valuation certificates?

We are happy to add an Authentic Certificate of Valuation, for any items that it RRP value is over £199.99.

The Certificate of Valuation shows the recommended retail price (RRP) for the item.

This service cost minimum £15, or up to 1.5% for the jewellery value but not more than £75.  Please add this service to your basket.

The certificate of valuation includes the name and full address of the person who ordered it and the date of purchase.

The main purpose of this certificate is to prove ownership, and show the value of the item for insurance companies.

What is your Guarantee including?

We guarantee that any defect in the craftsmanship of our jewellery is fully covered for one year for FREE.

Our guarantee including all repairs costs for any problem that can be attributed to the way your jewellery is originally made.

You can purchase our extra 5 year guarantee, this service will cost you little as £9.99, please add this service to your basket by click here

If a fault or defect is found in the way our jewellery was crafted, we will correct the defect or exchange or remake the jewellery at no cost to you.

If something happened to your jewellery, please send it back to us for an assessment, we will either repair the item for free under our guarantee or charge you a small fee for the repair if the damage was caused by you. We will always be forthright and let you know beforehand if there are any charges.

Please note that our guarantee does not cover accidental or intentional damage or loss caused by the customer or third part.

Are your items hallmarked?

All our jewellery items are United Kingdom (UK) hallmarked.

UK hallmarks are regarded as a sign of quality around the world.

All our jewellery is hallmarked at one of the UK Government Assay Offices.

For more information please click on the link http://webarchive.nationalarchives.gov.uk/+/http:/www.britishhallmarkingcouncil.gov.uk/publications/hallmarks2.pdf

Do you supply a Jewellery box?

boxYes, we supply a free jewellery box with every purchase.

Can I upgrade my jewellery box?

When you give your loved one a Jewellery gift on a special occasion and in a luxury box, that is the way the present may say much more about you.

Therefore we have a small selection of jewellery box`s to choose from.

Please click her  for more details and prices.

PLACING AN ORDER

How do I know it safe to order?

Our business was established in 1974 and our online shop at 2006, we have formed a fantastic relationship with our customers and suppliers. Our company and web site has been verified, to enable us to ensure a SSL certificate is used with all page browsing on JewelleryWorld.com. We display our full address and contact details and you are welcome to email our Customer Service team with any questions you may have.

Please feel free to call us on 0845 1700 120, or if calling from outside the United Kingdom on +44 207 609 9663, from Monday to Thursday, 10am – 4pm (GMT).

Can I order by telephone?

Our office will take calls from Monday to Thursday, 10am – 4pm. We are delighted to take telephone orders and answer questions during those times. Simply call us on 0845 1700 120, or if calling from outside the United Kingdom, please dial +44 207 609 3663.

When you call us to place an order, please have the item reference (code) number ready. You’ll find this on the product page below the price and above the description. If you are ordering a ring you will also need to tell us the size you require.

How can I pay for my jewellery?

We offer a few of payment methods to suit our customers. ‘Credit/Debit Card’ option (please note we only accept Visa, MasterCard, Maestro, Solo, Visa Electron, Delta cards).

The ‘Credit/Debit Card’ option is the quickest way of pushing your order through and having it processed and dispatched as soon as possible. If you do not have a Credit or Debit card, you may choose to pay via PayPal or Direct Bank Transfer or by Cheque.

PayPal Payments can be made using our customised interface when you are finishing your order.

Cheque payments must be made to “Jewellery World Online Ltd” (remember to put your order details) and should be sent to:
Jewellery World Online Limited
Unit 7, Nags Head Centre
404 Holloway Road
London
N7 6PZ
United Kingdom

Direct Bank Transfers allow payment to be made directly into our bank account. If you choose to, please send us a confirmation e-mail after your transaction has been made with the following information:

Order Reference Number
Date of Transfer
Amount of Transfer
Currency of Transfer

Our account details are as follows:

You can send cash, although this method of payment isn’t recommended due to possible theft or loss in the post, which we cannot be held responsible for. If you do choose to send cash, we would advise that you seal and secure the cash as discretely and securely as possible. We would also recommend that the cash is sent with insured Royal mail Special Delivery service.

When does my card get debited?

Full payment will be taken from your card when we have accepted your order.

I can’t get my payment through?

If you can’t get through the payment there are few reasons, normally the reason will show on the error screen.

The Errors are:

Declined by the bank: it could be that this purchase is outside of your usual spending habits and the card company blocked the payment.

You need to contact your bank and asked them to clear the purchase for you. On your back of the card there is a phone number to call.

Verified by Visa/MasterCard Secure Code: This is an additional level of security that card. Try to remember your password or call your card provider to reset it.

Any other error massages please call us on 0845 1700 120, or if calling from outside the United Kingdom on +44 207 609 9663, from Monday to Thursday, 10am – 4pm or email sales@jewelleryworld.com

*** Alternatively you can close your internet browser and start the process again. Don’t worry if you have to start over. Your order will still be in your basket.

NEW TO JEWELLERY WORLD

Policies

Please read the following carefully. Your use of the JewelleryWorld.com web site and purchase of products (or services) from us means that you agree to these terms and conditions.

Shopping with JewelleryWorld.com

1.You can Order Products in the following ways:

1.online via this website

2.by telephoning 0845 1700 120 10am to 4pm Monday to Thursday (GMT)

When you place an Order for a Product in any of the ways described above (“Order”) you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

JewelleryWorld.com may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.

All new Orders are deemed separate and each is treated individually.

Price

1.The price for each product is shown on JewelleryWorld.com and includes V.A.T at 20%

2.We always try to make sure that the prices on JewelleryWorld.com are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Prices are quoted on JewelleryWorld.com in GBP – outside United Kingdom your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the JewelleryWorld.com currency converter to estimate the price in your currency. Please note that the ‘currency converter’ is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in GBP and JewelleryWorld.com cannot be held responsible for any loss due to exchange rate fluctuations.

Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.

If an item is bought during a sale, you will be refunded the sale price.

Payment

You must pay for your Order before it is delivered. You can do so by credit card, debit card, cheque, cash or bank transfer.

Credit Card

1.Orders may be processed online, or by telephone, using a credit card (VISA, MasterCard, American Express and Diners Club) or debit card (Visa and Mastercard debit cards only). We aim to debit money from your account within one working day after receiving your order.

2.To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

3.Your credit card company may also do security checks to confirm it is you making the order.

4.All order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order differs.

5.Your order will appear on your statement as ‘JewelleryWorld.com’.

Availability

We try to keep JewelleryWorld.com as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it, or have the opportunity to choose an alternative / similar item.

Delivery

JewelleryWorld.com delivers to all international destinations.

You will be notified of the delivery costs automatically before you submit your credit card details.

If your order is made online but you do not pay by credit card, or if you order in any other way, please contact us for details of the delivery charges prior to ordering.

JewelleryWorld.com aims to deliver products within 1-3 Working days in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.

Orders are despatched either by international airmail or international courier service. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.

We will make every effort to deliver within the time stated on JewelleryWorld.com but we will not be liable for any loss caused to you by late delivery.

If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-10 working days, some parcels may take longer to be delivered. We cannot refund until goods are returned or declared lost.

If declared lost by courier after 2 weeks, we will send a replacement out.

Please order from JewelleryWorld.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

If goods returned to us as not called for, we reserve the right to charge for re stocking or re delivery.

This does not affect your statutory rights as a consumer.

JewelleryWorld.com does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

The copyright in JewelleryWorld.com and the content of all the software, web site and pages relating to the JewelleryWorld.com web site is owned by, or licensed to Jewellery World Online Limited, unless otherwise specified and may not be used, copied or altered without our expressed consent.

Copyright extends to the design, look and feel of JewelleryWorld.com, all photographs on it and its marketing materials.

You may use JewelleryWorld.com for private and personal non-commercial use only – i.e. to view, copy and print portions of JewelleryWorld.com for the sole purpose of placing orders. The materials on JewelleryWorld.com may not be used for any other purpose.

JewelleryWorld.com does not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on JewelleryWorld.com.

Privacy and Data Policy

JewelleryWorld.com makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

When you place an Order, we may ask you for certain information and you may submit personal data to JewelleryWorld.com (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

  1. process your order
  2. provide you with an up to date, efficient, and reliable service
  3. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies
  4. open and run your account
  5. administer prize draws, promotions and services
  6. provide a more personal shopping experience.

By making an order and submitting your data you agree to this use.

We will never collect sensitive information about you without your explicit consent.

Marketing Communications

If you have ordered products from the JewelleryWorld.com web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.

If you are an existing customer we will continue to keep you informed unless you tell us not to.

If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events, services and new products or related activities that you may find useful. We will not bombard you with emails, but we’d like to keep you informed of the developments on JewelleryWorld.com.

By giving your mobile, you agree to future sms, services and promotions.

We do not sell, trade or rent your personal information to other companies.

JewelleryWorld.com will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.

Cookies

In Order to improve our service and JewelleryWorld.com we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited JewelleryWorld.com before) is recorded on your hard drive and used by us to improve JewelleryWorld.com and the products and services available to you.

If you do not wish for us to use cookies when you use JewelleryWorld.com please adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this.

Your Privacy

If you have any questions or comments about privacy or the JewelleryWorld.com privacy policy, or if you already have submitted information that you do not wish us to have or if you think that JewelleryWorld.com has cookies or data about you that you don’t want us to use or that is incorrect please contact us at info@jewelleryworld.com and the information will be corrected as soon as possible or removed from our database as you request.

Refunds

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible.

For the reasons of hygiene, we are unable to accept returns of earrings or any items, which have been used or worn, unless faulty.

Unwanted Products

Our policy is to ensure that you are satisfied every time you place an order with JewelleryWorld.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.

We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

You will only have to pay for the return postage of the products, which must be by registered post.

We do not refund on original postage or return postage, if the free postage option was chosen at original checkout. All unwanted goods will be charged the original postage costs plus £3.00 admin fee.

Faulty Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt, by registered post.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

You will only have to pay for the return postage of the Products.

For help with items later than 30 days after your initial purchase please email us for more information.

This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products

Please contact us by email return@jewelleryworld.com to inform us of your wish to return products.

We may allocate you with a returns code which should be included with the package to improve processing of your return.

We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: STHQ Customer Returns, JW Returns Department, Unit 7, NAGS HEAD CENTRE, 404 Holloway Road, London, N7 6PZ, United Kingdom

You will be responsible for the returned products until they reach us.

Unwanted Goods - Custom-made and High Value Products

Due to the bespoke nature of custom-made products we are unable to offer our usual 30 Day Money Back Guarantee on unwanted goods.

JewelleryWorld.com Responsibilities

JewelleryWorld.com has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on JewelleryWorld.com or contact us for exact sizes.

JewelleryWorld.com shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

JewelleryWorld.com will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services.

Because of the nature of the Internet JewelleryWorld.com provides and maintains JewelleryWorld.com on an “as is”, “as available” basis and makes no promise that use of JewelleryWorld.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

You will be responsible for any breach of these terms by you and if you use JewelleryWorld.com in breach of these terms you will be liable to and will reimburse JewelleryWorld.com for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit JewelleryWorld.com’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.

JewelleryWorld.com will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.

Please read the instructions, manuals and other user documentation that comes with your products carefully. JewelleryWorld.com is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer’s guidelines. You are urged to use all products safely and in accordance with the manufacturer’s guidelines.

These terms do not affect your statutory rights as a consumer, which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, JewelleryWorld.com excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to JewelleryWorld.com and JewelleryWorld.com shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • any incorrect or inaccurate information on JewelleryWorld.com
  • any interruptions to or delays in updating JewelleryWorld.com
  • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of JewelleryWorld.com or any product purchased through JewelleryWorld.com
  • ◦ny loss or damage resulting from your use or the inability to use the JewelleryWorld.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control
  • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong
  • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading JewelleryWorld.com, or from transmissions via emails or attachments received from JewelleryWorld.com or its licensees and affiliates
  • the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties (“External Sites”) to which JewelleryWorld.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
  • all representations, warranties, conditions and other terms which but for this notice would have effect.

 

General

JewelleryWorld.com may refuse you access to the web site at any time if we consider it necessary.

JewelleryWorld.com may also terminate this agreement and immediately remove, cancel or suspend access to and use of JewelleryWorld.com upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to JewelleryWorld.com’s other rights.

JewelleryWorld.com acts as principal on its own account and not as an agent for you or any other person.

If JewelleryWorld.com does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these terms is held to be unenforceable, such part will at JewelleryWorld.com’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These terms constitute the full agreement between you and JewelleryWorld.com and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are aiming JewelleryWorld.com at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

Under UK law it is an offence to sell Sex Toys, DVD’s and certain adult articles to persons under 18 years of age.

Use of JewelleryWorld.com and these terms are subject to the laws of United Kingdom and the jurisdiction of the United Kingdom Courts.

Reaching Us

If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at info@jewelleryworld.com

You can also contact us:

  • by telephoning 0845 1700 120 between 10am to 4pm Monday to Thursday (GMT).
  • JewelleryWorld.com is a service of Jewellery World Online Limited Address: Registered Office Address: JewelleryWorld Online Ltd, 4 Prince Albert RD, London, NWI 7SN. Company number: 06492656. VAT Number: 936 9672 68.

Cookies

In Order to improve our service and JewelleryWorld.com we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited JewelleryWorld.com before) is recorded on your hard drive and used by us to improve JewelleryWorld.com and the products and services available to you.

If you do not wish for us to use cookies when you use JewelleryWorld.com please adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this.

I have forgotten my password

If you have forgotten your login username or password, please enter your registered email address below to reset your password. You will receive an email with your new password and activation link. After you activate the password you will be able to login to the website.

Here is the link for you to Request a New Password.

Discount, voucher and coupons

From time to time we offer discounts and special offer codes or vouchers. These may be promoted on our own website or and our newsletters and blogs.

How to Use our discount / special offer codes or vouchers

To use your voucher, special offer or discount, simply enter the code during the checkout process. Please note that only one voucher can be used at any one time.