Please contact us by email return@jewelleryworld.com to inform us of your wish to return products.

We may allocate you with a returns code which should be included with the package to improve processing of your return.

We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: STHQ Customer Returns, JW Returns Department, Unit 7, NAGS HEAD CENTRE, 404 Holloway Road, London, N7 6PZ, United Kingdom

You will be responsible for the returned products until they reach us.