Contact us




Our customer support team is here to help you. If you require assistance please do not hesitate to contact us:


General Enquiries and customer support: 0845 1700 120 Monday to Thursday 10am-4 pm (GMT)


JWorld, Unit 7, Nags Head Centre
404 Holloway Road
London, N7 6PZ
United Kingdom


General Enquiries/Customer support

For return authorisation ID with your order number

For ring resize with your order number and the new required size

Not Receiving Replies?

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add to your ‘safe’ list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.