Contact Information

Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:

Telephone

General Enquiries & Customer Support:
0845 1700 120 (9.00am to 5.00pm Monday to Friday (GMT))

Regular Mail

Send standard mail correspondence and money orders to:

Jewellery World Online Limited
2nd Floor
145-157 St John Street
Hatton Garden
London
EC1V 4PY
United Kingdom

Email

General Enquiries / Customer Support
For all general enquiries please email info@jewelleryworld.com.

Order Queries
If you have a query regarding an existing order please email your order number and nature of query to orders@jewelleryworld.com.

Business Queries & Suggestions
For all business related queries please contact business@jewelleryworld.com.

Not Receiving Replies?

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from JewelleryWorld.com. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add JewelleryWorld.com to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.

Top of Page

Jewellery Finder

Our product finder allows you to browse our product range based on a number of product filters. Simply choose the property you want to use below and select an option from the dropdown.